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John Lock has a strong background in IT support and management. John currently works as the Assistant Director of IT Support Services at The Franklin Institute since February 2023. Prior to this, they served as the Director of IT and Vice President at Montgomery Bucks Rugby Football Club from December 2012 to November 2021. John also has experience in network and technical support roles at Alura Business Solutions, where they worked as the Network Support Manager, Technical Support Supervisor, Network Administrator - Team Lead, and Support Analyst from 2013 to 2023. Earlier in their career, they held positions such as Network Technician at Horizon House, Inc., Technical Support Representative at NetCarrier, Inc., Infrastructure Intern at Anexinet, Network Technician at J. Reckner Associates, and PC Migration at RCM Technologies.

John Lock graduated with a Bachelor of Science degree in Information Science and Technology from Penn State University in 2010. Prior to that, they obtained an Associate in Applied Science degree in Network Systems Administration from DeVry University in 2008. Before attending DeVry, John completed a Diploma of Completion in the Network Systems Administrator Program at The Cittone Institute in 2006. In addition to their formal education, John has obtained several certifications, including Critical Thinking, Intro to Service Management with ITIL® 4, Leadership Foundations, OneDrive for Business Essential Training, and Top 10 Rules for Highly Effective Leadership, all from LinkedIn, in February 2023.