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John Hall has extensive experience in customer operations and logistics, currently serving as the Customer Operations Director at The Folio Society Ltd since March 1997, where responsibilities include leading multi-channel fulfillment and customer service strategies for a global clientele. Prior to this role, John held the position of Despatch Manager, overseeing warehousing and fulfillment operations, production, and international delivery logistics. John’s earlier experience includes working as an Exporter at Selfridges from February 1995 to March 1997, where responsibilities encompassed processing export orders and advising customers on export issues. John holds a Bachelor's degree in Economics from City, University of London, completed between 1991 and 1994.