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Sara Drummond is an experienced customer experience professional currently serving as a CX Senior Training Specialist at The Farmer's Dog since August 2019, with a progressive career that includes roles such as CX Training Specialist, Customer Experience Training Associate, and Customer Experience Associate. Prior to this, Sara Drummond worked at Versona Accessories from February 2016 to April 2019, holding positions including Store Manager, Senior 1st Manager, and Assistant Manager, where responsibilities encompassed scheduling, merchandising, and inventory management. Additional experience includes serving as Front Desk Receptionist at Tangles Salon and Beauty Advisor at Walgreens. Sara Drummond holds a Bachelor of Business Administration with a focus on Accounting and Business/Management from Cumberland University, completed between 2015 and 2019.