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Kamran Rafiq possesses extensive experience in IT System Support, primarily focusing on helpdesk roles across various organizations. Currently serving at The Electoral Commission since July 2021, Kamran effectively handles 1st and 2nd line technical support queries while maintaining a high level of customer service. Previous positions include roles at The MDU, Beale & Co, Geraldeve LLP, Chaucer Syndicates, Desiro Technology/O2 Arena, Nation Audit Office/Computacenter, Direct Line Group, Computacenter, and Z&P Technology Ltd, showcasing proficiency in troubleshooting, incident management, and user support across diverse IT environments. Kamran holds a Master’s degree in International Business from the University of Oradea, a MBIT in Business & Information Technology from Hajvery University, and a BCS HONS in Computer Science from Hajvery Institute of Technology & Engineering.