Student Support Specialist

Customer Service · Norway · Remote possible

Job description

Note: while this is a non-paid, volunteer role, it can provide you with valuable experience for your resume and references from our organization if you are successful.

, an NGO based in Norway committed to educating and thereby empowering disadvantaged girls.

In response to the war in Ukraine, we started the project: “Together for Ukraine”.

Free educational programs where we, together with our partners, will help 100,000 Ukrainians shape their future through education, upskilling, and employment.

We are looking for a Student Support Specialist to help us manage and coordinate students in the language course program.

Role Scope

  • Organize and maintain a database of student records, ensuring that records are complete and up-to-date.
  • Create classes on the platform for teachers and students.
  • Follow up on teachers and students to ensure that they are meeting program requirements and addressing any concerns or issues.
  • Collect and assess feedback from teachers and students to ensure program effectiveness and identify areas for improvement.
  • Support with administrative tasks, including filing, data entry, and document preparation.

Requirements

  • Experience in coordination, onboarding, training, or human resources.
  • Experience working with students in an educational or counseling setting is a plus.
  • Excellent communication and interpersonal skills.
  • Strong organizational and project management skills.
  • Ability to work independently and collaboratively.
  • Willingness to identify opportunities to automate and streamline processes, and implement tools and software to make workflows more efficient.
  • Experience in a multicultural team is an advantage.

At TEEI, we offer a range of exciting opportunities for volunteers to make a real impact.
As a volunteer, you can expect:

  • Remote and flexible scheduling: We only require a minimum of 6 hours of work per week, and you can choose when to work based on your schedule and availability.
  • The chance to join a highly motivated multinational team: You'll work alongside other passionate individuals from around the world, all dedicated to making a positive difference in Ukraine.
  • The opportunity to influence the daily lives and future of Ukrainians: By contributing to TEEI's projects, you'll be helping to shape the future of Ukraine and make a tangible impact on the lives of its people.
  • Creative freedom and the ability to acquire new skills: We encourage our volunteers to think outside the box and come up with innovative solutions to the challenges we face. As a result, you'll have the opportunity to develop new skills and broaden your experience in a supportive and collaborative environment.
  • Great networking and educational opportunities: By working with TEEI, you'll have the chance to connect with other professionals in your field and learn from their experiences and expertise.
  • Job meaningfulness and tangible results: Above all, volunteering with TEEI is a chance to make a meaningful difference in the world and see the tangible results of your efforts.

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