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Pernell Williams, MBA, is a seasoned professional in the hospitality industry with extensive experience in call center operations and quality control. Currently serving as Call Center Leader at The Beverly Hills Hotel and Hotel Bel-Air since May 2014, Pernell oversees the Guest Sales Agents team, ensuring the success of reservations and PBX functions while collaborating with various departments to meet business objectives. Previously, at The Leading Hotels of the World, Pernell held roles from Senior Manager of Quality Control to Manager of Reservations Services and Operations, focusing on high-level strategy, database validation, and client consultation. Education includes a Master of Business Administration in Management from DeSales University and a Bachelor of Arts, Summa Cum Laude, also from DeSales University, along with additional studies at eCornell.