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William Docken is an experienced IT professional with extensive expertise in systems administration, network engineering, and IT compliance. Currently serving as a Systems Administrator and IT Compliance Specialist at Directions Research, Inc. since February 2011, William has a strong background in Windows server administration, Mac support, Avaya phone systems, and mobile device management. Prior experience includes roles as a Network Engineer at Hospitality Technical Services, a Network Administrator at Columbia Sussex and New Creative Enterprises, and a Technician at Verizon Avenue, where skills in desktop imaging and Active Directory design were also utilized.