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A certified interpreter with over five years of customer service experience (some in healthcare), Geneva joined Crossroads Group in early 2021 as a member of the contracting team and was quickly recognized for her reliability, quality, and attention to detail and became a certified Quality Assurance Coach and Reviewer in 2021. Prior to joining The Crossroads Group, Geneva served as a Customer Service Associate at American Specialty Health, handling high volume inquires and service recovery.