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Alyona Kolupaieva is an experienced professional in the financial services industry, currently serving as the Head of Collections at The Credit Thing since November 2020. With a strong background in debt recovery and compliance, Alyona excels in developing strategic collection initiatives. Prior to this role, Alyona was a Branch Manager at Ощадбанк, overseeing financial operations, staff management, and customer satisfaction. Previous experiences also include positions as Customer Service Manager at The Fullerton Hotel Singapore and Senior Customer Service Representative at PrivatBank, where Alyona focused on enhancing customer service quality and operational efficiency. Alyona holds a Bachelor's degree in Accounting and Audit from Dnipropetrovs'kij Nacional'nij Universitet.