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Heber Concepcion Jr. currently serves as Technology Operations Manager at The Commerce Bank of Washington, a division of Zions Bancorporation, N.A., where responsibilities include overseeing infrastructure management and implementing systems monitoring for optimal performance. Previous experience includes roles as Field Service Technician II, providing technical support and maintaining client infrastructure; Campus Security Assistant at The Graduate Center, City University of New York, enhancing security system functionality; and Computer Technician/Consultant at Legacy Asset Management, LLC., focusing on IT support and problem resolution. Earlier work experience includes customer service and management duties at Central Park Auto Wash. Heber is pursuing a Master of Science in Cybersecurity and Information Assurance at Western Governors University, having obtained a Bachelor’s Degree in Economics from John Jay College (CUNY).