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Kelsie Lofton is a seasoned professional with extensive experience in customer service and healthcare support. Currently serving as a Customer Service Administrator and Student Support at Colibri Group since 2020, Kelsie assists students with course navigation and administrative tasks, such as refunds and course extensions. Previous roles include Pharmacy Technician at Schnuck Markets, where Kelsie handled call overflow and provided customer service for medication pickups. Kelsie's experience also includes work as a Sales Associate at Fannie May Confections Brands Inc., Lead CMT at Lake St. Charles Retirement Community, and a Pharmacy Technician at Express Scripts. Kelsie holds an Associate of Arts degree in Business Administration and Management from St. Louis Community College, along with certifications as a Certified Nurse Assistant and Certified Medication Technician.