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Sue Fletcher is a Principal with The Chartis Group. She has over ten years of healthcare management consulting experience advising community and academic health systems on various strategic planning and performance initiatives. Her recent work has focused on redesigning and implementing ambulatory care processes aimed at improving the physician and patient experience, expanding patient access and throughput, and realigning organizational structures. She has also focused on the development of pediatric enterprise and service line strategies and on the development of performance management tools and processes within academic health systems.

Prior to joining The Chartis Group, Ms. Fletcher was at Sg2. There she developed analytic tools for strategic planners and worked with health systems to better understand and anticipate market changes relating to primary and post-acute network development. Ms. Fletcher has also worked as a registered nurse at a behavioral health clinic in the Chicagoland area.

Ms. Fletcher holds an MBA from Northwestern’s Kellogg School of Management and a Bachelor of Science in economics from the Wharton School as well as a Bachelor of Nursing from the Nursing School at the University of Pennsylvania.