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Devam Saxena has a diverse work experience in the field of CRM and digital marketing. Currently, they work as the VP and Group Head of CRM at Central Group, where they lead a team of CRM professionals and oversees the strategic development and execution of CRM initiatives. Prior to this, they served as the Group CRM Lead at M. H. Alshaya Co., where they established the eCommerce CRM & Retention practice and played a key role in the launch of multiple online stores. Devam also has experience as the Head of CRM at foodpanda India, where they led retention marketing and managed a team of CRM professionals. Additionally, they have held positions such as Head of Digital Marketing at School of Inspired Leadership and General Manager - Head Of Digital (India Operations) at foodpanda. Devam Saxena has a strong background in customer retention, CRM strategy, and digital marketing.

Devam Saxena pursued a Bachelor of Engineering in Marine Engineering from Marine Engineering and Research Institute from 2006 to 2010. Later on, they obtained an MBA degree with a specialization in Marketing and Business Analytics from the Indian Institute of Management, Calcutta during 2011-2013.