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Ermy Pestrana has experience working in various roles within the food service industry and customer service sector. At The Burger's Priest, Pestrana currently serves as an Operations Shift Manager, focusing on creating a collaborative environment, optimizing efficiency, and resolving issues to enhance the guest experience. Previously, Pestrana has worked at Jollibee Group of Companies as a Fast Food Team Member, Citi as a Phone Banker, and Teleperformance as an Operations Supervisor and Customer Service Representative. Pestrana holds a degree in Global Business Management from Centennial College and a Bachelor of Science in Tourism and Travel Services Management from Centro Escolar University.