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Kasheena Roberts is a seasoned hospitality professional with extensive experience in guest relations, quality assurance, and business operations. Currently, as Quality Assurance Manager and Executive Assistant at The Carlyle, A Rosewood Hotel, responsibilities include ensuring top-tier service through departmental collaboration. Previous roles include Guest Relations Manager at The Breakers Palm Beach, Marketing Director at Efficient Energy Consultant Group, and Executive Assistant at VIP SALON FRANKFURT, where Kasheena focused on operations and administrative support. With a strong background in customer service as Front Office Manager at Hudson Hotel and Conrad Hotels & Resorts, Kasheena has consistently aimed to enhance guest experiences and operational efficiency. Additionally, educational pursuits include degrees from Loyola University Maryland and training in doula services and yoga therapy.