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Nichole Jackson possesses extensive experience in technical support and applications training, currently serving as a Help Desk Analyst II and Applications Trainer at HBR Consulting. Responsibilities include on-site technical support for law offices, training legal professionals on software applications, and managing tickets and assets using Service Now. Prior roles include support positions for military and legal organizations, notably as a Senior Service Desk Analyst at nSource and a Help Desk Specialist at The Bowen Group. Nichole's skill set encompasses troubleshooting, user training, documentation creation, and Active Directory management, demonstrating a strong background in customer support and IT solutions. Nichole holds a Bachelor of Arts in Applied Anthropology from the University of South Florida.