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Jack Higgins is an experienced professional with a strong background in digital quality assurance, customer experience, and management across various industries. Currently serving as a Digital QA and Delivery Lead / Brand Specialist at The Body Shop, Jack manages the quality assurance and file delivery of global digital assets, while overseeing the operations of the Bynder Digital Asset Management platform. Prior roles include Senior Art-worker and Accessibility Specialist at Wellcom London, where Jack focused on compliance and accuracy for digital assets, and various positions at Apple, including sales and customer relationship management. Jack's experience also encompasses general management roles at Sonex Communications Plc, where outstanding customer experiences and increased turnover were achieved. Educational qualifications include a CAM degree in Communications, Advertising and Marketing from the London Institute of Marketing and City & Guilds in Print, Lithography, Photography, and Computers from the London Institute of Printing & Distributive Trades.