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Thomas Harden has over two decades of work experience in customer care and operations management. Thomas has held leadership positions in companies such as Marke, The Black Tux, bebettermen, WHOOP, Booking.com, Nielsen, Sears Holdings Corporation, and ALLTEL Communications. Thomas'sroles varied from Founder to Sr. Director to District Manager, where they demonstrated expertise in leading customer care teams, improving operational efficiency, and driving customer satisfaction. Harden's experience includes managing contact centers, overseeing delivery operations, and strategic direction development.

Thomas Harden earned a Bachelor's degree in Political Science and Public Administration from North Carolina Central University in 1991. Thomas later pursued a Master of Business Administration (M.B.A.) from Baylor University, graduating in 2017 from the Executive MBA Program.