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Laura Maldonado Garcia is an experienced operations leader with a robust history in driving customer satisfaction and operational efficiency across various industries. As the Director of Operations at The Biz Nation since May 2023, Laura implemented innovative customer experience strategies that increased retention by 25% and optimized efficiency by 15%. Prior roles include Administrative Director at Atrium Food Services, where Laura achieved a 70% sales growth and reduced employee turnover by 30%, and Customer Experience Leader at ESWindows Energia Solar, attaining a 95% customer satisfaction rate. Laura's extensive background at BBVA BANK included managing corporate bank accounts, achieving exceptional client relationships, and significantly reducing delinquency rates. Educational qualifications include an MBA from Universidad Sergio Arboleda and a degree in Marketing & International Business.