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Edyta Otto-Wilczynska is a skilled multilingual service operation team leader with extensive experience in remote team management at The Barcode Warehouse Limited since October 2017. Leading a team of 9-14, Edyta ensures that processes are current, oversees team training, manages KPIs, and handles recruitment and continual improvements. Previous roles include Night Shift Supervisor and Customer Support Assistant/Multilingual Technical Support Advisor, specializing in technical support and incident management. Prior to this, Edyta served as a Warehouse Operative/Coach at Team Knowhow, where responsibilities included order picking, quality control, and training new employees. Edyta holds a BA in Management & Marketing with a focus on Human Resources Management from Wyższa Szkoła Kupiecka w Łodzi.