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Michelle Wright, MS-IOP, SHRM-CP, is a seasoned professional with extensive experience in various roles, primarily within human resources and customer service. Currently serving as a Quality Analyst and QE Administrative Coordinator at The Arc Northern Chesapeake Region since February 2022, Michelle is responsible for onboarding new hires and tracking employee training. Previous roles include Licensed Customer Service Agent at Allstate, where Michelle handled high call volume, and Transportation Manager at Amazon, where responsibilities involved coordinating inbound and outbound operations. Education includes ongoing doctoral studies in Industrial and Organizational Psychology at Capella University, alongside master's and bachelor's degrees in related fields from Purdue Global.