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Carol Gambrell has held various leadership positions in call center management and customer service quality over the years, with experience in companies like AKC Reunite, American Kennel Club, Tempur Sealy International, Polo Ralph Lauren, American Express, and more. With a strong background in recruiting, hiring, training, and overseeing teams to meet key performance metrics and improve customer experience, Carol has demonstrated their ability to lead departments through transitions and drive efficiencies. Carol has a history of coaching and developing employees towards process accuracy and effective customer service, making their a valuable asset in the field.