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Sergio Souza is an experienced Technical Support Engineer currently employed at The Access Group since May 2023. With prior experience as a Client Services Specialist at Autodesk, responsibilities included ensuring customer access to software products, troubleshooting, and providing support through various communication channels, including Salesforce and Outlook. Sergio's background also includes roles at SAP as an IT Support Consultant, serving as the first point of contact for internal support inquiries, and technical positions at multiple companies such as Digicon and Engebras, where expertise in technical support and customer service was developed. A graduate in Web Development from FatecPB, Sergio possesses a solid foundation in technology and support methodologies across different industries.