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Laura Jones is an accomplished professional with extensive experience in customer success and management roles across various industries. Currently serving as a Premier Customer Success Manager at The Access Group since October 2024, Laura previously held positions such as Customer Success/Onboarding Lead and Customer Success Manager at TiPJAR®, where responsibilities included improving team processes, managing key accounts, and onboarding new team members. Other notable experience includes serving as Assistant Restaurant Manager at The Tilbury, Assistant Manager at Greene King - The Rose & Crown, and providing freelance small business development services. Laura's background in customer service began at Merrill DataSite, specializing in high-profile financial transactions and client training. Laura’s diverse skill set encompasses client relationship management, product onboarding, event planning, and process improvement.