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Matthew Procter has cultivated extensive experience in customer service and management roles at The AA since August 2017, serving as Knowledge & Automation Manager, Customer Team Manager, Webchat Team Manager, Business Trainer, and Customer Sales Representative. Prior to this, Matthew held the position of Client Service Representative at MYOB for a brief period in 2017 and worked as a Customer Sales Representative at The AA earlier in 2016. Matthew Procter holds a Level 5 Apprenticeship in Operational Management from Remit and a Foundation Degree in Biology/Biological Sciences from Northumbria University, completed in 2015.