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Kerry Fosdike is an experienced professional in customer experience and marketing, currently serving as the Senior Customer Experience Design Manager at Thames Water since January 2020, focusing on enhancing customer journeys and driving digital adoption. Prior to this role, Kerry held positions such as Customer Communications Manager at Thames Water, and Group Promotions & Partnerships Director at The River Group, where value-added initiatives for clients like Holland & Barrett and Superdrug were developed. Additional experience includes serving as Marketing Manager for the Daily Mail at Mail Newspapers, overseeing promotional strategies and managing a team, as well as roles at Result Customer Communications and Telegraph Media Group, where partnerships and promotional campaigns were central to driving customer engagement. Kerry holds a BA Hons 2:1 in English and Philosophy from the University of Reading.