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Susan McLaughlin began their work experience as a Senior Staff Accountant at Yeo & Yeo PC in September 1991. Susan held this position until December 1994. In December 1994, they joined TGI Direct as their CFO, a role they currently hold.

From 1984 to 1988, Susan McLaughlin attended Saginaw Valley State University, where they earned a Bachelor's degree in Accounting.