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JoAnn Scanlon is an accomplished professional with extensive experience in human resources and customer service. Since January 1998, JoAnn has progressed through various roles at Textron, currently serving as Senior Manager of HR Service Delivery, where JoAnn develops strategies for high-quality service delivery across the organization. Previous positions include HR Service Center Manager, Communications Manager, and Customer Service Manager, showcasing JoAnn's leadership in managing teams, enhancing communication strategies, and implementing effective operational processes. JoAnn holds a Bachelor's degree in Business Administration with a focus on Management and Operations from the University of Massachusetts Dartmouth, supplemented by education at Roger Williams University. Earlier experience at Blue Cross Blue Shield included roles in collections and mail support, further contributing to JoAnn's robust background in service-oriented environments.