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Jennifer Gibbs is an experienced IT professional currently serving as the Manager of IT Operations at Textron since January 2020, where responsibilities include supporting enterprise ITIL processes and managing operations teams. Previously, Jennifer held multiple roles at Bell Helicopter, including Senior SIAM Analyst, Senior IAM Analyst, and Infrastructure Analyst, focusing on Access and Identity Management, SAP Security, and Server Administration. Prior experience includes a role as the Director of Financial Aid at ATI Enterprises and a Senior Level 2 Back-up Lead at Harcourt School Publishers. Jennifer holds a Master of Technology in Management Information Systems from the University of Maryland Global Campus and a Bachelor of Science in Network and Communications Management from Devry University.