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Maria Santamaria is a seasoned User Experience Researcher at TextNow, with a history of leading user research projects that drive understanding of customer motivations and behaviors. Maria collaborates with cross-functional teams, including Senior Leadership, Product Design, and Data Analytics, to design and facilitate comprehensive qualitative and quantitative research. Previous roles include Associate UX Researcher, Operations Support Specialist, Technical Analyst, and Customer Service Representative, during which Maria successfully improved the Self-Help experience, streamlined operational processes, and enhanced customer service tools. Maria's diverse experience spans from freelance photography to management, showcasing a strong ability to engage with various teams and improve user experiences.