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Jamal Matthews has held various roles in the IT field, ranging from Desktop Support to Network Security Services Engineer. With experience in companies like Sabre Corporation and Texas Health Resources, Jamal has demonstrated expertise in user account management, troubleshooting, system inventory, and system deployment. Jamal's background includes utilizing tools like PowerShell, Azure, SCCM, Bomgar, and Defender Soft Token to provide technical support for remote and internal users. With a Certificate in Certified Network Administration and Microcomputer and Networking, Jamal has a strong foundation in IT support and administration.