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Catie Powell is an experienced professional in customer service and ticketing management, currently serving as a Support Escalation Specialist at Tessitura since June 2022. Prior roles include Customer Service Representative at Husqvarna Construction Products and Senior Manager of Ticketing & Patron Services at Lyric Opera Of Kansas City, where responsibilities included managing the organization's CRM database, processing ticket orders, and overseeing data entry standards. Catie's extensive background in ticketing extends to positions at Kansas City Repertory Theatre, where key duties involved constructing events in Tessitura and supervising ticket agents. Additional experience includes customer service leadership at Electronic Tolling and promotional coordination at Culver Stockton Division of Fine Arts. Catie holds a Bachelor of Fine Arts degree in Arts Management from Culver-Stockton College.