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Jonathan McKay is a skilled Technical Support Engineer II and Integrations Specialist currently employed at Terra Dotta, LLC since January 2023, contributing to global engagement solutions for higher education used by over 700 institutions worldwide. Prior to this role, Jonathan worked as a Global Support Engineer at E2open from June 2021 to January 2023, and held positions at Citrix as a Technical Support Engineer and Product Specialist from May 2018 to June 2021. Earlier experience includes Apple iOS support at Kelly, Product Specialist at North State, where responsibilities included addressing technical inquiries and coordinating solutions for service outages, Customer Care Representative at Xerox, and Assistant Manager at Subway. Jonathan has extensive experience in technical support and customer service, demonstrating a commitment to resolving customer issues while enhancing operational efficiency.