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Raymond Cox is a skilled IT professional with extensive experience in desktop support, help desk engineering, and customer service. Currently serving as a Desktop Support Analyst at Terex Corporation, Raymond specializes in troubleshooting and supporting end-user hardware. Previous roles include Help Desk Support Engineer at Allied Digital Services Limited and Lead Enterprise Solutions Specialist at Spectra Laboratories. Raymond has also held various positions at Terminix, including Training Assistant, Retention Specialist, and Billing Specialist, achieving high customer retention rates and recognition for outstanding service. Additional experience includes work with Robert Half as a Technician and Contractor, as well as mobile device management at Southwest Tennessee Community College. Raymond holds a Bachelor of Science in Computer Science with Mathematics from Jackson State University.