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Jaya Kassiedass is a seasoned networking professional with extensive experience in network operations and engineering. Currently serving as a Network Operations Center Technician at TERAGO since September 2023, Jaya previously worked as a Network Engineer at Northwest Partners and held multiple roles at PGi, including Network & Conferencing Systems Engineer, where responsibilities included maintaining a global network, managing hardware upgrades, and troubleshooting complex network issues. Prior experience includes positions as a Network Analyst at Primus Telecommunications Canada Inc., where Jaya monitored network performance and managed ticket flows, and as a Network Operations Technician at TeraGo Networks, focusing on customer access issues and network stability. With a strong foundation in networking technologies, Jaya holds a Wireless and Telecommunications Diploma and possesses expertise in various networking tools and equipment.