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Andy Hawkins is a Senior Manager at Teradata, overseeing Hardware and Server Management Support since February 2012, leading a team of Product Support Engineers to provide 24/7 technical assistance. Previous roles at Teradata include Senior Product Manager for the Active Enterprise Data Warehouse, and Managed Infrastructure Platforms Team Lead. Prior experience includes a position as Services Program Manager and Business Operations Lead at Cisco Systems, where responsibilities involved managing marketing programs and cross-functional teams focused on infrastructure products. Early career roles at Novell included Worldwide Support Engineer and Product Planning Manager. Andy Hawkins holds a B.S. in Business Information Systems from the University of Phoenix, earned between 1998 and 2000.