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Miia Engberg is an accomplished professional in customer experience and business development, currently serving as the Chief Customer Experience Officer at Teosto since August 2019, where responsibilities include overseeing member services for music authors and publishers and enhancing customer experience across all service channels. Miia holds board positions at Music Finland and GT Musiikkiluvat Oy, showcasing leadership in the music industry. Previously, Miia managed business development at Kesko, leading projects aimed at improving customer experience and data-driven marketing, and played key roles in service and concept development at Mehiläinen. Earlier career experiences include project and product management roles at MTV Oy and Radiolinja. Miia holds a master's degree in International Marketing from LUT University and has furthered education in business administration and management.