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Joanne Perrier is an accomplished professional with extensive experience in customer service and business development. Currently serving as a Customer Experience Implementation Specialist at Intellifi Corporation since March 2021, Joanne has also held a long-term position as a Customer Service Coordinator at Tennis Canada, where responsibilities included enhancing customer experiences and training volunteers for the Rogers Cup tennis tournament. Previous roles include Director of Securities & Customer Support at CanadaHelps, Director of Customer Service at Rypl.com, and Director of Business Development at EIEI Home, where Joanne achieved significant improvements in customer satisfaction and operational efficiency. With a background that includes various leadership roles and a strong educational foundation in business and marketing from institutions such as York University and Ryerson University, Joanne demonstrates a consistent commitment to customer engagement and strategy development.