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Brad Bennett is an experienced IT professional with a strong background in quality assurance and end-user support, currently serving as Quality Assurance Manager for Enterprise IT at Tennessee Valley Authority since June 2011. Brad has developed and implemented process improvements, including automated reporting dashboards and a self-service password initiative. Previous roles include IT End User Analyst Team Lead at TVA, where Brad was instrumental in training and mentoring staff, and Service Desk Specialist II at Terenine, providing level 2 support and leading software automation projects. Brad's expertise encompasses a range of technologies, including Exchange, Outlook, and server administration, with a foundational education in Application Development from Chattanooga College.