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Thameur OMRANI is an experienced IT consultant specializing in IT Service Management (ITSM) and IT Enterprise Service Management (ESM) at Tenexa since June 2020. Key responsibilities include supporting teams and clients as a référent Easyvista, providing training and guidance on ITSM solutions, and ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) as an IT Team Leader. OMRANI's experience extends to project coordination and technical support across various organizations, including Comdata Group and Hotel Vincci Resort. With a background in systems and networks, OMRANI's academic credentials include multiple technical degrees from AFPA and a fundamental degree in management information systems from the Faculté des Sciences Economiques et de Gestion de Tunis.