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Aléssio Gravalos is a seasoned professional in network service and incident management with extensive experience across multiple companies. Currently serving as a Sr. Network Service/Incident Manager at Telxius since December 2022, Aléssio previously held roles such as Global Network Operations Manager and Incident Manager at BT Global Services, where responsibilities included service assurance for global accounts and crisis management. Earlier positions at AT&T Global Network Services and HP Enterprise Services involved executing service requests, providing network support, and leading technical teams. Aléssio's educational background includes a postgraduation in Business Management from Centro Universitário Senac and a degree in Computer Network Technology.