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Westher Theodor is an experienced IT professional with a strong background in technical support and network infrastructure. Currently serving as a Tier 2 IT Support Specialist and Team Leader at Telx Computers since October 2015, Westher has expertise in performing network audits, handling complex customer complaints, and managing technician schedules. Prior experience includes working as an Information System Specialist II at The North American Coal Corporation, where responsibilities involved supporting active directory users and enhancing technological solutions for improved productivity. Westher holds a Bachelor's degree in Information System Technology from Miami Dade College, along with certifications as a Cisco Certified Network Associate and CompTIA A+. Educational qualifications also include degrees in Data Processing and Local Area Network Administration.