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Parris Gordon has over a decade of experience in operations and customer service management, primarily at TELUS. Since July 2017, Parris has served as Operations Manager and Team Manager, previously holding the role of Customer Loyalty Manager from September 2012 to September 2014, where Parris oversaw the Loyalty & Retention Team. Additionally, Parris has worked as a Business Analyst, focusing on optimizing call center efficiencies, showcasing a strong commitment to enhancing customer experience and operational performance.