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Dave Richardson is a seasoned executive with extensive experience at TELUS since March 1998, currently serving as Senior Vice President - Business Customer Experience. Richardson has held multiple leadership roles, including Vice President of Solution Delivery & Support and Vice President of Integrated Solutions Delivery, focusing on client loyalty and service strategy. With a strong background in operations and team management, Richardson has successfully led large teams, managed complex service environments, and implemented continuous improvement programs. Additionally, as co-founder of VivaCorp Properties, Richardson specializes in real estate investments and development projects. Institutional education includes governance and management studies from reputable institutions such as the Canadian Board Diversity Council and the University of Southern California.