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Mridu Tayal is a seasoned IT professional with extensive experience in incident and problem management. Current role as Senior IT Incident Manager at Telstra follows previous positions, including Major Incident & Problem Manager at Australia Post and Incident Manager at both Mphasis, an HP Company, and IBM. Mridu Tayal also held the position of IT Incident Manager, showcasing a strong background in managing complex IT incidents. Academic qualifications include studies at the University of Pune and Maharshi Dayanand University.