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Erwin Hidayat has extensive experience in IT operations and management, currently serving as the General Manager of IT Operation Area at Telkomsel since November 2014, overseeing IT operations across all regions in Indonesia. Previously, Erwin held various managerial positions at Telkomsel from November 1996 to March 2014, including responsibilities in IT Business Intelligence, Quality Assurance, Sales, CRM, and IT infrastructure management. Erwin's career also includes supervision of billing, CRM, and loyalty systems, as well as foundational roles in IT services and rating and billing processes. Erwin holds a Master's degree in Digital Business from Telkom University.