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William Knight, AssocRICS, currently serves as Project Manager and Head of Customer Service at Telford Homes since January 2017, where responsibilities include managing teams of Customer Service Coordinators and Maintenance Operatives, as well as overseeing all major latent and patent defects during NHBC warranty periods. Prior to this role, William held positions at L&Q as Customer Service Manager and Latent Defect Surveyor/Technical Inspector, and at Christian Action Housing Association as Project Surveyor from January 2010 to January 2015. William completed the RICS 900 Hours Study Programme in Building Surveying at University College of Estate Management and earned an HNC in Building Construction Technology from London South Bank University.