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Grace Hassim is an experienced professional in the insurance and banking sectors, currently serving as the Vap Operations Team Manager at Telesure Group Services since September 2014, where responsibilities include calculating and authorizing refunds related to cancelled policies and system errors. Prior to this role, Grace worked as a Technical Specialist in Refunds at MiWay Insurance Limited from July 2008, focusing on refunds for claims and loyalty rewards. Grace began a career at Absa as a Sales Consultant and Banker from November 2004 to June 2008. Academically, Grace holds a Bachelor of Commerce degree in Business, Management, Marketing, and Related Support Services from Boston City Campus, obtained in July 2023, along with a Higher Diploma in Business Management from Boston Business College, achieved in 2020.