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Matt Jurek is a seasoned professional with a robust background in customer success and account management, currently serving as VP of Global Customer Success & Support at Telesign since October 2016, where responsibilities include leading a team of 10 and managing customer retention for $230M in ARR. Prior to this role, Matt held several positions within Telesign, including Senior Technical Account Manager and Technical Account Manager, overseeing enterprise and SMB accounts respectively. Additionally, contributions extend to customer experience efforts as a board member for the Customer Experience Advisory Board at UC Irvine. Previous experience includes account management roles at Internet Brands and recruitment at Workbridge Associates, complemented by a foundational teaching assistant role at Loyola Marymount University, where Matt earned a Bachelor of Science in Biology.