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Sylvia Johnson is a seasoned professional with extensive experience in quality management and training within various industries. Currently serving as Sr. Quality Manager at Teleperformance since August 2024, Sylvia previously held roles such as Sr. Training and Quality Manager at PrepLadder, a prominent ed-tech company, and Senior Training Manager at Hexaware Technologies. With a strong foundation established through tenure as Training and Quality Head at EKA Trainings, responsibilities included developing audit strategies, improving customer satisfaction, and enhancing training content for effective learning experiences. Armed with a Bachelor of Arts in Economics from Mumbai University, Sylvia is dedicated to continuous improvement and performance optimization in training and operational processes.